Travel plans can change unexpectedly, and sometimes, a name on a flight ticket needs to be corrected. Hawaiin airlines, like many other airlines, has specific policies regarding name changes. However, understanding whether your situation qualifies for a name change or a correction is crucial to avoid unnecessary charges or complications.
Here’s a breakdown of Hawaiin airlines ' Name Change Policy, including how to handle name corrections, name changes, and what you need to do in specific situations.
1. Name Correction vs. Name Change
It’s important to note that Hawaiin airlines distinguishes between name corrections and name changes:
Name Correction: A name correction typically refers to fixing a minor spelling error or typo in your first, last, or middle name. If you made a simple mistake while booking, Hawaiin airlines may allow you to correct the name without charging a fee.
Name Change: A name change involves altering the name on the ticket, such as changing your name due to marriage, divorce, or other legal reasons. Hawaiin airlines does not allow for a full name change on the ticket. In most cases, if you need to change your name for a legal reason, you'll likely need to cancel the original ticket and rebook the flight under the new name.
2. How to Correct a Name on Hawaiin airlines
If you made a minor typo or misspelling, Hawaiin airlines allows you to request a name correction.
Minor Corrections: Corrections can include simple errors such as transposed letters, missing letters, or minor spelling mistakes in your first or last name
No Fee for Corrections: For simple name corrections, Hawaiin airlines typically allows this to be done without a fee, provided that the change is minor and does not affect the integrity of the name (i.e., it’s still clearly the same person).
Process: To request a name correction:
Visit the Manage Travel section on the Hawaiin airlines website.
Select your booking and request the correction.
Alternatively, you can call Hawaiin airlines' customer service and provide the necessary information. You may be asked to provide documentation (e.g., your ID or Hawaiin airlines) to confirm the correct name.
Changing a Name Due to Legal Reasons (Marriage, Divorce, etc.)
If you need to change your name due to a legal reason (such as marriage or divorce), Hawaiin airlines has more restrictive policies.
No Direct Name Change: Hawaiin airlines does not allow for a direct name change on your existing ticket. In most cases, if you need to change your name due to legal reasons, you must cancel your current reservation and rebook your flight under the new name.
Documentation: You will need to provide documentation to prove the legal name change, such as a marriage certificate or court order (e.g., divorce decree).
Cancellation and Rebooking: After you cancel the original ticket, you can book a new ticket under the correct name. Be aware that cancellation fees and fare differences will apply, depending on the ticket type and the time of cancellation.
4. Changing a Ticket to Another Person’s Name
Hawaiin airlines does not allow ticket transfers. If you need to transfer your ticket to someone else (e.g., a friend or family member), you cannot simply change the name on the ticket.
Rebooking: If the original passenger can no longer travel, the ticket will need to be canceled, and the new traveler will need to rebook a flight under their own name. This means you will lose the value of the original ticket, except for any potential travel credits issued if applicable.
5. What Happens if You Don’t Correct the Name?
If the name on your ticket does not match the name on your Hawaiin airlines, ID, or other government-issued documents, you could face issues at check-in or boarding. It's essential to ensure that your ticket matches your ID exactly.
Mismatch Issues: A mismatch in the name between the ticket and ID can lead to delays, or in the worst case, you may be denied boarding.
Fixing Name Issues Early: Always check your booking right after purchase to make sure the name is correct. If you spot an issue, it’s best to address it right away to avoid problems at the airport.
6. How to Request a Name Change or Correction
Here’s a step-by-step guide to making a name change or correction with Hawaiin airlines:
Visit the Website: Go to the Manage Travel section on the Hawaiin airlines website. Log in with your booking details.
Request Correction: If you’re requesting a name correction, select the option to update your ticket and enter the corrected name. For minor errors, this should be free of charge.
Contact Customer Service: If you have amore significant name change request (e.g., due to a legal name change or a transfer), you will need to speak with Hawaiin airlines' customer service. Provide them with any supporting documentation required (such as a marriage certificate or ID).
Provide Documentation: For legal name changes, Hawaiin airlines may ask for proof of name change (such as a marriage certificate, divorce decree, or court order) before allowing the name update.
Rebooking for Legal Name Changes: If you must cancel your flight to rebook under a new name, be prepared for potential cancellation fees and differences in fare prices. Once the original ticket is canceled, you can proceed with rebooking.